DWP #4: EXPLAIN {9.16.17}

I didn't think I could possibly explain it one more time.

Our insurance is new.
We're not in their system yet.
My daughter needs to visit the clinic at school.
Needs a medication refill.
Today.

No, I don't know my member ID.
No, I don't know my group number.

Our insurance is new.
We're not in their system yet.

No, she can't wait until Monday.

I need to talk to who?

Could you transfer me?

What?! Disconnected?!

Again??!

Hello.
You are the fourth person I've talked to today.

Our insurance is new.
We're not in their system yet.
My daughter needs....

I'm sorry?

No, I don't want to take a customer satisfaction survey at the end of this call.
Do I have to explain why....